Shipping & Delivery Policy – Maxime & Sophie Québec

At Maxime & Sophie Québec, we are committed to providing you with a smooth and reliable shopping experience. We carefully process every order to ensure your items are prepared and shipped as efficiently as possible.

Estimated Delivery Time

Order Processing

Once your order has been placed, our team requires 1–3 business days to process and prepare it for shipment.

Orders placed during weekdays are typically processed within one business day. However, orders placed on Friday evenings, weekends, or public holidays may require additional processing time.

Shipping Time

After your order has been processed, the estimated shipping time is 8–12 business days.

Please note that delivery times are estimates and may vary depending on your location, courier operations, customs procedures, or circumstances beyond our control.

Estimated total delivery time: 9–15 business days, including processing and shipping.

Business days exclude weekends and public holidays.

We always aim to get your order to you as quickly and safely as possible.

Free Shipping on All Orders

We're happy to offer FREE standard shipping on all orders at Maxime & Sophie Québec.

There is no minimum purchase requirement, regardless of how many items you order.

Any additional charges, if applicable, will be clearly displayed before completing your purchase.

How to Place an Order

Shopping at Maxime & Sophie Québec is simple, convenient, and secure.

Follow these easy steps:

1. Choose Your Favourite Items: Browse our collection and select the products you love.

2. Select Your Options: Choose the correct size, colour, and quantity before clicking "Add to Cart".

3. Proceed to Checkout: Review your shopping cart and click "Checkout".

4. Enter Your Details: Provide your shipping address and contact information.

5. Choose Your Payment Method: Select one of the secure payment options available at checkout.

6. Complete Your Purchase: Review your order details and confirm your payment.

Once your order is successfully placed, you will receive an order confirmation email.

Secure Payments

Your security is important to us.

Our online checkout uses SSL encryption to help protect your personal and payment information during transmission.

All available payment methods are displayed securely at checkout.

If you experience any difficulties while placing your order, our customer support team is happy to assist.

Order Processing & Shipping

Once your order has been confirmed, our fulfillment team begins preparing your items for shipment.

We work closely with our shipping partners to ensure that orders are handled carefully and delivered as efficiently as possible.

When your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Our Sustainability Commitment

At Maxime & Sophie Québec, we believe in making thoughtful choices whenever possible.

To help reduce unnecessary packaging and improve shipping efficiency, we may consolidate order shipments where practical.

This approach helps us maintain affordable prices while making more efficient use of transportation and packaging resources.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking details, where available.

Tracking information may take some time to become active after the courier receives your shipment.

If you have any questions about your order's progress, please contact our customer support team.

Delayed or Missing Deliveries

While we aim to deliver all orders within the estimated timeframe, occasional delays may occur.

If your package is taking longer than expected, please contact us at info@maximesophie.com.

Our customer support team will help investigate the situation and provide an update on your order.

Your rights under applicable consumer protection laws remain unaffected by estimated delivery times.

Expedited Shipping

If you require faster delivery, please contact our customer support team before placing your order.

We will gladly check whether an expedited shipping option is available for your destination.

Please note that expedited or same-day delivery is not guaranteed and may involve additional charges.

Contact Us

If you have any questions regarding shipping, delivery times, tracking, or your order, please don't hesitate to reach out.

Maxime & Sophie Québec

Email: info@maximesophie.com

Website: maximesophiemontreal.com

Our team is always happy to assist you.

Thank you for shopping with Maxime & Sophie Québec. We truly appreciate your trust and support!