Conditions d’utilisation

Terms & Conditions – Maxime & Sophie Québec

Last updated: October 21, 2026

Welcome to Maxime & Sophie Québec.

This website is operated by Maxime & Sophie Québec. Throughout the site, the terms "we," "us," and "our" refer to Maxime & Sophie Québec.

By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced on our website.

Please read these terms carefully before using our services.

Article 1 – Definitions

Consumer: An individual purchasing products for personal use rather than for business purposes.

Business: Maxime & Sophie Québec, the online retailer offering products through this website.

Distance Contract: A purchase agreement concluded online without the physical presence of both parties.

Return Period: The 30-day period following delivery during which customers may request a standard return under our Return & Refund Policy.

Article 2 – Company Information

Store Name: Maxime & Sophie Québec

Website: maximesophiemontreal.com

Customer Support Email: info@maximesophie.com

Business Address: [Insert Registered Business Address]

Telephone: [Insert Business Telephone Number]

For all inquiries regarding orders, returns, refunds, or general assistance, please contact our customer support team.

Article 3 – Applicability

These Terms & Conditions apply to all purchases made through our website and to all visitors using our services.

By placing an order, you confirm that you have reviewed and accepted the applicable terms and policies.

Nothing in these terms limits or excludes consumer rights provided by applicable laws, including Québec's Consumer Protection Act.

Article 4 – Products and Offers

We aim to provide accurate descriptions, product images, sizing information, and pricing for all items available on our website.

Please note:

Product colors may vary slightly depending on your screen settings.
Product measurements may vary slightly due to manufacturing tolerances.
Product availability is subject to change.
We reserve the right to correct obvious pricing or description errors, subject to applicable consumer protection laws.

All promotional offers, including seasonal sales and anniversary promotions, are subject to the conditions displayed at the time of purchase.

Article 5 – Orders and Contract Formation

By placing an order through our website, you submit a purchase request for the selected products.

Once your order has been successfully placed, you will receive an order confirmation by email.

Please ensure that your shipping address, contact information, and order details are correct before completing your purchase.

We reserve the right to review orders for potential fraud or payment issues and to decline orders where permitted by law.

Customers will receive the required purchase confirmation and contractual information in accordance with applicable law.

Article 6 – Returns and Exchanges

At Maxime & Sophie Québec, we offer a 30-day return policy.

Customers may request a standard return within 30 days of receiving their order.

To qualify for a standard return, products must be unused, unworn, and in their original condition, with original packaging and tags where applicable.

Certain hygiene-sensitive items may be excluded from standard returns once opened or used.

For complete details, please refer to our Return & Refund Policy.

Statutory rights concerning defective, misdescribed, or non-conforming goods remain unaffected.

Article 7 – Return Shipping Costs

For standard returns based on personal preference, return shipping costs are the responsibility of the customer.

Our return processing facility is located in Asia.

International return shipping costs typically start at $25 CAD, depending on the shipping provider, package weight, and destination.

We recommend using a trackable shipping method.

Where applicable consumer protection laws require us to cover return costs, we will fulfill those obligations.

Article 8 – Order Cancellation

Customers who wish to cancel an order should contact us within 12 hours of placing their order.

After this period, orders may have already entered our automated processing and fulfillment system.

Once an order has been processed or shipped, cancellation cannot be guaranteed.

If cancellation is no longer possible, customers may request a return after receiving their order, in accordance with our Return & Refund Policy.

This policy does not restrict cancellation rights provided by applicable law.

Article 9 – Prices and Payment

All prices displayed on our website are shown in Canadian Dollars (CAD) unless otherwise stated.

Applicable taxes, shipping fees, and other charges will be disclosed before the customer completes their purchase.

We accept the payment methods displayed at checkout.

Payments must be successfully authorized before an order can be processed.

We reserve the right to update product prices and promotions, but changes will not affect confirmed purchases except as permitted by law.

Article 10 – Shipping and Delivery

We aim to process and deliver all orders as efficiently as possible.

Estimated delivery times are provided in our Shipping Policy and, where applicable, during checkout.

Delivery times may vary due to:

Order processing
Shipping carrier delays
Customs procedures
Weather conditions
Other circumstances outside our reasonable control

Customers are responsible for providing accurate delivery information.

If a delivery is delayed, customers may contact our support team for assistance.

Any statutory rights relating to late delivery or non-delivery remain fully applicable.

Article 11 – Damaged, Defective, or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact us at info@maximesophie.com.

Include your order number, a description of the issue, and supporting photographs where available.

For eligible claims, we will arrange a replacement at no additional cost.

If the same issue occurs again with the replacement, we will offer a full refund.

Nothing in these terms limits any legal warranty or other remedies available to consumers under applicable law.

Article 12 – Refunds

Once a standard return is received and inspected, customers will be notified whether their refund has been approved.

Approved refunds will generally be processed within 30 days of receiving and inspecting the returned item, unless applicable law requires a shorter timeframe.

Refunds will be issued to the original payment method.

Processing times may vary depending on the customer's bank or payment provider.

Article 13 – Complaints and Customer Support

We take customer feedback and complaints seriously.

If you experience any issue with your purchase, please contact us as soon as reasonably possible.

Email: info@maximesophie.com

Please include your order number and a clear description of the issue so that our customer support team can assist you efficiently.

We aim to resolve complaints fairly and in accordance with applicable consumer protection laws.

Article 14 – Intellectual Property

All website content, including images, text, graphics, logos, and design elements owned by Maxime & Sophie Québec, is protected by applicable intellectual property laws.

Unauthorized reproduction, redistribution, or commercial use of our protected content is prohibited without prior written permission.

Article 15 – Privacy and Personal Information

We respect the privacy of our customers and are committed to handling personal information responsibly.

Personal information collected during checkout or through customer support is processed in accordance with our Privacy Policy and applicable privacy legislation.

Please refer to our Privacy Policy for further information about how your data is collected, used, and protected.

Article 16 – Limitation of Liability

We make reasonable efforts to ensure that our website operates securely and accurately.

However, temporary interruptions, technical errors, or circumstances outside our reasonable control may occur.

To the extent permitted by applicable law, we are not responsible for losses arising solely from such circumstances.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded, including mandatory consumer protection rights.

Article 17 – Changes to These Terms

We reserve the right to update these Terms & Conditions when necessary to reflect changes in our services, policies, or applicable laws.

The latest version will always be available on our website.

Changes will not retroactively reduce customers' rights under purchases already concluded.

Article 18 – Governing Law

These Terms & Conditions are subject to applicable laws governing the purchase and the consumer's location.

For customers residing in Québec, mandatory protections under Québec's Consumer Protection Act and other applicable legislation remain fully applicable.

Nothing in these terms prevents consumers from exercising their statutory rights.

Article 19 – Contact Information

If you have any questions about these Terms & Conditions, your order, or our services, please contact us.

Maxime & Sophie Québec